Privacy
Policy

Charisma Wellbeing (Charis Wright)

Last updated: 22/01/2026

This Privacy Policy explains how Charisma Wellbeing collects, uses, stores, and protects your personal data. We are committed to protecting your privacy and handling your data in a fair and lawful way.

1. About us

Legal name: Charis Wright
Trading name: Charisma Care
Registered in: United Kingdom
Location shown publicly: United Kingdom
Email: chariswright02@outlook.com
Phone: 07554548417

For data protection purposes, we are the Data Controller of your personal data.

2. What personal data we collect

We may collect and process the following personal data:

Information you provide to us

Name
Email address
Phone number
Date of birth

Health and care-related information

Allergies
Medication details
Registered GP surgery

This information is only collected where necessary and relevant to providing safe and appropriate services.

3. How we collect your data

We collect personal data through:

Website contact forms
Direct communication (email or phone)

4. How we use your data

We use your personal data to:

respond to enquiries
assess suitability of services
provide safe and appropriate care
maintain accurate records
comply with legal and regulatory requirements

We do not send marketing emails or SMS messages.

5. Legal bases for processing (GDPR)

Under UK GDPR, we must have a valid legal reason to use your personal data. We rely on:

Consent (where required, especially for health-related data)
Contract (to provide requested services)
Vital interests (where health or safety information is needed)
Legal obligation (where we must keep certain records)

6. Special category (health) data

Health-related information is classed as special category data.

We only collect and process this data when:

it is necessary for providing care
you have given clear consent
appropriate safeguards are in place

7. How we store your data

Your data is stored securely using Wix and any connected tools required to run bookings and communications.

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

8. Who we share your data with

We do not sell your personal data.

We may share your data only when necessary with trusted providers, such as:

Wix (website hosting and form handling)
Payment providers (PayPal or banking providers for BACS)
Authorities or professionals if legally required or necessary for safety

9. Analytics and tracking

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect anonymised data such as pages visited and time spent on the site. This data does not identify you personally.

10. Data retention

We keep personal data only for as long as necessary to:

provide services
meet legal, health, or regulatory obligations

You may request deletion of your data where legally permitted.

11. Your data protection rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Restrict how we use your data
Object to processing in some situations
Data portability (receive a copy of your data in a usable format)
Withdraw consent at any time (where processing is based on consent)

To make a request, email: chariswright02@outlook.com

12. Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to resolve it.

You also have the right to complain to the UK regulator:

Information Commissioner’s Office (ICO)
(You can find their contact details on the ICO website.)

13. Cookies and tracking

We use Wix’s built-in cookie banner and cookie tools and Google Analytics.
For more information, please see our Cookie Policy below.

We do not use Meta/Facebook Pixel.

13. Changes to this Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date.